Frequently Asked Questions

Everything you need to know about PINCH home essentials, shipping, and our quality guarantee.

What makes PINCH home products different from others?

At PINCH, we prioritize the balance between minimalist aesthetics and everyday durability. Each piece is sourced using sustainable materials and undergoes rigorous quality testing to ensure it stands the test of time in a modern home.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.

What is your return policy for home decor and furniture?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that certain oversized furniture pieces may incur a restocking fee.

Do you offer international shipping?

Currently, PINCH ships to the United States and Canada. We are working hard to expand our logistics network to offer international shipping to more countries in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.

How should I care for my PINCH textiles and ceramics?

Each product comes with a specific care label. Generally, we recommend machine washing textiles on a cold, gentle cycle and hand-washing our artisanal ceramics to preserve their finish and longevity.